Refund policy

LUXE BY MIA INC.  Return & Exchange Policy

    We want you to love your LUXE BY MIA experience! If something isn’t quite right, we’ll work with you to make it better. Please read below for details on returns, refunds, and shipping.


    💌 Returns & Exchanges

    We accept returns or exchanges on unopened and unused items within 14 days of the delivery date (based on tracking info). Please inspect your order upon arrival and notify us of any issues within that window. Unfortunately, we cannot accept returns or issue refunds beyond the 14-day period.


    ✅ Refund Requirements

    To qualify for a refund:

    • The product must be unused and in its original packaging.
    • The item must be defective, damaged, or incorrect.
    • You must provide proof of purchase (receipt, order confirmation, etc.).

    All returned items will be inspected. If they don’t meet the criteria above, we reserve the right to deny a refund.


    🛍️ Sale Items

    All sale and clearance items are final sale and not eligible for return or refund.

    💎 Damaged, Defective, or Incorrect Items

    If you received the wrong product or your order arrived damaged/defective, we’ll cover the return shipping cost and will either send you a replacement or issue a full refund.


    💖 Change of Mind Returns

    If you simply changed your mind or the item wasn’t what you expected:

    • You may return it (if unopened/unused), but return shipping costs are the responsibility of the customer.
    • Refunds will be processed once the item is received and inspected.


    🚚 Reship Of Orders 

    • If a package is returned to us due to insufficient/incorrect address provided at checkout, we kindly ask that you ( customer)  is responsible for the cost of reshipping
    • If the error was on our end, we’ll reship your order right away at no cost.    


    ❌ Non Returnable Items

    For health and hygiene reasons, we cannot accept returns on:

    • Opened skincare, cosmetics, or lash/gloss products
    • Clearance or final sale items
    • Gift cards


    🔄 Exchanges

    Want to swap for a different shade, style, or product? We’re happy to help! Customers cover the shipping cost unless the exchange is due to an error on our part.


    🚚Shipping Fees

    Shipping fees are non-refundable, unless the return is due to our mistake (damaged, defective, or incorrect item).

    If your order qualified for free shipping, the original shipping cost we covered will not be refunded.

     

    ✨ How to Start a Return

    For Customers with a LUXE BY MIA Account

    1. Log into your account and go to your Orders section.
    2. Select the order you’d like to return and click Manage.
    3. Choose Request Return and follow the prompts.

    For Guests (No Account)

    Email us at info@luxebymia.com with your order number. Tell us if you’d like a refund, exchange, or store credit. We’ll send you step-by-step instructions (and a prepaid label if applicable).

    Questions? Reach out anytime at info@luxebymia.com — we’re always happy to assist!


    ⏱ Refund Timeline

    Refunds are processed immediately once approved/issued on our end. The actual time you see the money depends on your bank or payment method:

    • Credit/debit cards → typically 5–10 business days
    • Shop Pay / Apple Pay / Google Pay → usually 2–5 business days
    • PayPal → often instant, but can take up to 5 business days


    Things to Keep in Mind

     

    • Refunds are returned to the original payment method only (we can’t refund to a different card/account).
    • You’ll receive an automatic email notification when your refund is issued.
    • If you used a gift card or store credit, the refunded amount will be returned to that same balance.
    • Refunds are processed right away on our end, but depending on your bank, it may take 5–10 business days to appear on your statement.

     

    Our Promise

     Your satisfaction means everything to us here at LUXE BY MIA INC. If you ever have questions, concerns, or feedback, please reach out we’re always here for you.

    Thank you for supporting LUXE BY MIA  we appreciate your business and can’t wait to keep you glowing!